This listing was posted on The Resumator.
Customer Success Team member
Location:
Utrecht
Description:
Gomocha is the field service platform for forward-thinking field service operators. Through a combination of service demand management, dispatch scheduling, technician enablement, and analytics—not to mention white glove service—Gomocha uncovers hidden efficiencies, matching skill with demand so your field workers deliver an exceptional customer service experience time after time. Our platform, FMP360, is a SaaS field service management solution that is flexible, easy to implement, cutting-edge, fast-growing, agile, and easy to configure (no coding necessary) that can be tailored to tackle company-specific field service challenges head-on and ensure compliance with industry rules and regulations. With offices on the East and West Coasts of the United States and in The Netherlands, Gomocha has supported the global field services community for more than three decades. For more information, visit our website, www.gomocha.com Gomocha is in search of two dynamic, innovative individuals who are outgoing and possesses a unique approach to problem-solving to join our Customer Success Team. We value flexibility and are excited to welcome someone like-minded to join our team. This position is a hybrid position with the ability to work from home 2 to 3 days a week and in our office located conveniently near the Central Train Station in Utrecht the Netherlands. Position description Maintain knowledge about configuration options support customers in making changes to their specific configuration needs Suggest improvements to make better use of configuration options and pro-actively support customers with the deployment of those configurations. Provide knowledge and hands-on support with customer interactions triggered from customer support inquiries using the knowledge databases available. Provide in depth knowledge and hands-on support with customer interactions based on the defined needs by the Global Support Manager. Support the follow-up phase of onboarded customer running their Field Operation on our platform. Provide a positive experience for existing customers growing the customer experience Analyze a problematic situation, defining the origin of the problem, reporting transparently to customer and internal stakeholders Document relevant information to understand the incorrect functioning of our platform. Document relevant information to understand potential improved functioning of our platform. Skills/experience Hard-working, self-motivated, proactive, creative, and innovative. Strong logical, analytical, technical, and problem-solving skills Detailed, organized, and able to effectively prioritize Strong communication skills, paying close attention to details, ability to communicate and work with customers at various levels Ability to work effectively within a team environment Flexible and adaptable, able to change direction quickly and thoughtfully under changing client needs. Strong written skills; e.g., adept at confidently and persuasively writing and delivering reports and presentations to prospective customers Strong work ethic and sense of commitment Ability to work under pressure in a fast-paced, dynamic environment You may be required to complete work outside of normal business hours and on weekends to meet the client’s requirements Experience as IT Consultant and experience with SQL preferred. Salary and benefits Competitive compensation package based on your experience and location. Full-time, 40 hours a week Remote or hybrid work locations Insurance Retirement participation The opportunity to join a global company at an exciting time. Powered by JazzHR
Company:
Gomocha Global Bv
Posted:
April 23 on The Resumator
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